Frequently asked questions

Everything you want to know about natural chewing.

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Products

What are natural chews?

Dried parts of a single animal — ears, tendons, hide, tripe, organs — with no added sugar, grain, colours or flavours. Every product page shows the analysis (protein, fat, moisture, ash) from the catalogue.

How do I choose the right size?

Pick a chew that is larger than your dog's mouth so it cannot be swallowed in one go. Small dogs and puppies: softer chews such as lamb ears, chicken necks or turkey feet. Big chewers: buffalo hide, braided rolls or tendons.

Are the chews suitable for puppies?

Many softer chews are suitable from about 4 months, when the milk teeth change. Start with short chewing sessions and always supervise.

My dog has an allergy. What can it have?

Single-ingredient chews make it easy to avoid a specific animal. Horse, camel, goat and rabbit are often chosen for dogs allergic to beef or chicken. In doubt, consult your vet.

Why do colour and size differ per delivery?

These are natural products: every piece differs in shape, colour and weight. That is normal and says nothing about quality.

How do I store the chews?

Dry, cool and sealed, out of direct sunlight. They keep for months. Close an opened bag well.

Safe use

How often can I give a chew?

A chew is a treat, not a meal. Once or a few times a week is fine for most dogs; adjust to your dog's size and daily food. Always provide fresh water.

Should I stay with my dog?

Yes. Supervise while chewing and remove small leftovers that could be swallowed whole.

Ordering

What does shipping cost?

Shipping within the Netherlands with PostNL costs €6.95. Shipping is free from €75.

When is my order shipped?

Within 1-2 working days. You receive an email with the track & trace code as soon as the parcel is on its way.

Do you ship outside the Netherlands?

At the moment we only ship within the Netherlands.

Can I return?

Unopened products can be returned within 14 days. Contact us first and we will arrange it together.

How can I pay?

Securely online via our payment provider; the available methods are shown at checkout.

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